{"id":2001,"date":"2024-04-16T08:30:36","date_gmt":"2024-04-16T07:30:36","guid":{"rendered":"https:\/\/joblegit.com\/?post_type=job_listing&#038;p=2001"},"modified":"2024-04-15T21:01:48","modified_gmt":"2024-04-15T20:01:48","slug":"head-customer-service-management-at-telecommunication-company","status":"publish","type":"job_listing","link":"https:\/\/joblegit.com\/index.php\/job\/head-customer-service-management-at-telecommunication-company\/","title":{"rendered":"Head Customer Service Management at Telecommunication Company"},"content":{"rendered":"<h2>Position: Head Customer Service Management<\/h2>\n<h3>Job Brief<\/h3>\n<p>We desire to engage highly competent, talented and self-motivated individuals with excellent customer service, to be part of our team. Who we are? we are a leading multinational company interested in Real Estate, Oil and Gas, and Telecommunication among others.<\/p>\n<h4>Roles and Responsibilities<\/h4>\n<ul>\n<li>Responsible for the daily customer experience<\/li>\n<li>Supervise training needs<\/li>\n<li>Implement appropriate training programs for every staff in the experience centre<\/li>\n<li>Maintain excellent relationships with customers<\/li>\n<li>Improve existing service management policies<\/li>\n<li>Responsible for post-sales customer satisfaction<\/li>\n<li>Accountable for the design and management of customer interaction<\/li>\n<li>Direct the service management team for the experience centre<\/li>\n<li>In charge of all SLA ownership and their defence within the business<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<ul>\n<li>Minimum of 15 years experience in service management in an experience centre<\/li>\n<li>Good experience in end-to-end customer technical\u00a0 upgrade and upsell management<\/li>\n<li>Solid management skills<\/li>\n<li>Good negotiating skill<\/li>\n<li>Excellent communication skills<\/li>\n<\/ul>\n<h4>Qualification<\/h4>\n<ul>\n<li>BSc in Business Administration, Economics or other related field<\/li>\n<li>Possession of MBA certification would be an added advantage<\/li>\n<\/ul>\n<h4>Location<\/h4>\n<ul>\n<li>Lagos<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<ul>\n<li>Qualified candidates should forward their CVs with scanned passport photographs to experiencecentre224@gmail.com<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":1606,"template":"","meta":{"_promoted":"","_job_location":"Lagos","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-types":[95],"class_list":{"0":"post-2001","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"job_listing_type-telecommunications","8":"job-type-telecommunications"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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