Position: customer service officer
Job Brief
A real estate company looks forward to hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Roles and Responsibilities
- Maintain a positive attitude toward customers at all times
- Communicating with customers via various channels
- Responding promptly to customer inquiries
- Providing feedback on the efficiency of the customer service process
- Assist the sales team
- Resolve customer complaints
- Provide general customer support
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues
- Ensure customer satisfaction
Requirements
- Ability to make use of computer
- Good communication skills
- Attention to details
- Strong organizational skills
- Ability to stay calm while customers are angrily
Qualification
- BSc/HND
Location
- Lagos
How to apply
- Interested candidates should forward their CVs to 20021standard@gmail.com